Support Policy

Canvas GFX (Canvas) provides a range of free support services so you can get all the help you need online.  Find Product Support information for your Canvas application: Product Support >>.  Ask a question or report a problem with Customer Care >>.

Find the information you are looking for on our online support pages and knowledge base. These support resources are easy to navigate and available 24/7.

Person-to-person support is available for registered users only of supported applications installed on supported operating systems. Please have your license number on hand when you contact us and reference it in all your correspondence.  Canvas will attempt to assist with problems or issues with all products received via technical support emails, tickets, and phone calls, but formally support the current version and two versions previous.  Any application defects needing immediate correction will be addressed with minor update to the current version.

Liability Statement

If you request the customer support staff from Canvas to assist you in diagnosing and correcting a problem that is perceived to be related to the software purchased from Canvas or one of its affiliated partners, you agree that Canvas is not liable for any damage to your equipment, photos, or software on your computer as a result of providing that support (either directly or through actions taken by you that are attributable to advice provided by Canvas). You further agree that in the course of providing this customer support, should Canvas become witness to any materials that constitutes or encourages conduct that could constitute a criminal offense, or is otherwise unlawful, Canvas may without further recourse report such incident to the appropriate authorities.