Support Policy

Canvas GFX (Canvas™) provides a range of free support services so you can get all the help you need online.  Find Product Support information for your Canvas application: Product Support and knowledge base. These support resources are easy to navigate and available 24/7.

Person-to-person support is available for registered users only of supported applications installed on supported operating systems. Please have your CanvasID and license number on hand when you contact us and reference it in all your correspondence.  Canvas formally supports the current version of our products.  Any application defects needing immediate correction will be addressed with a minor update to the current version.

Windows OS and macOS installed on unsupported hardware through 3rd party utilities may not run Canvas applications and are not tested or supported by Canvas GFX.

Liability Statement

If you request the customer support staff from Canvas to assist you in diagnosing and correcting a problem that is perceived to be related to the software purchased from Canvas or one of its affiliated partners, you agree that Canvas is not liable for any damage to your equipment, photos, or software on your computer as a result of providing that support (either directly or through actions taken by you that are attributable to advice provided by Canvas). You further agree that in the course of providing this customer support, should Canvas become witness to any materials that constitute or encourages conduct that could constitute a criminal offense, or is otherwise unlawful, Canvas may without further recourse report such incident to the appropriate authorities.