canvas support

Welcome to the Canvas product support page.

Canvas offers formal support for customers on the current and two previous versions of all products. For queries relating to older versions of our products, please contact us directly.

submit a ticket

01

quick start

To activate your software, you will need a valid email address and an internet connection.

……

video tutorials

Video workshops to help you get started or learn new skills.

see videos

knowledge base

Search our system to get detailed information.

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FAQs

Find answers to the things we’re asked regularly.

read faqs

02

product support

canvas x
canvas x3
canvas x geo
canvas x draw

Our core illustration platform, Canvas X delivers a dazzling array of functionality in a single, powerful application developed to sit at the heart of illustration and documentation workflows.

2020

Supported File Formats

Canvas X can import and access data in over 70 file formats. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM installed (16 GB recommended)
  • 4 GB free hard disk space (8 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
versionDateFile sizeLatest UpdatesEULARelease Notes
2020.44004.05.2020270.6 MBDownload 2020.0 (Build 440)2020 EULARelease Notes
2020.39010.01.2020297 MBDownload 2020.0 (Build 390)

2019

System Requirements | Hardware
  • Intel® Pentium® 4 or better 64-bit processor
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7 SP2, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
versionDateFile sizeLatest UpdatesRelease Notes
2019.002.14.2019280 MBDownload 2019.0 (Build 333)Release Notes
2019.011.06.2018278 MBDownload 2019.0 (Build 319)Release Notes

2018

System Requirements | Hardware
  • Intel® Pentium® 4 or better 64-bit processor
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
versionDateFile sizeLatest UpdatesRelease Notes
2018.008.09.2018239 MBDownload 2018.0 (Build 286)Release Notes
2018.005.03.2018239 MBDownload 2018.0 (Build 278)Release Notes
2018.001.25.2018238MBDownload 2018.0 (Build 263)Release Notes
2018.012.05.2017238MBDownload 2018.0 (Build 239)Release Notes

Tell 3D stories in 2D visual assets with powerful illustrations of 3D CAD models. Enjoy autonomous and efficient workflows.

2020

Supported File Formats

Canvas X3 can import and access data in over 90 File Formats, including files created in all leading 3D CAD packages. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM or more installed (16 GB RAM or more installed recommended)
  • 5 GB or more free hard disk space (SSD 10 GB or more recommended)
  • 16-bit color or higher (True Color recommended)
  • Dedicated graphic card recommended
  • 1280×1024 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
  • DirectX11 or OpenGL2
Available Downloads
versionDateFile sizeLatest UpdatesEULARelease Notes
2020.44004.05.2020580.8 MBDownload 2020.0 (Build 440)EULARelease Notes
2020.41612.03.2020775 MBDownload 2020.0 (Build 416)

Make your geospatial data tell a story. Put actionable insights into the hands of key stakeholders, increasing productivity and enabling better informed decision making.

2020

Supported File Formats

Canvas X Geo can import and access data in over 70 file formats. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM installed (16 GB recommended)
  • 4 GB free hard disk space (8 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
versionDateFile sizeLatest UpdatesEULARelease Notes
2020.44004.05.2020282.1 MBDownload 2020.0 (Build 440)2020 EULARelease Notes
2020.39010.01.2019308 MBDownload 2020.0 (Build 390)

2019

System Requirements | Hardware
  • I​​​​ntel® Pentium® 4 or better 64-bit processor​
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
versionDateFile sizeLatest UpdatesRelease Notes
2019.002.14.2019292 MBDownload 2019.0 (Build 333)Release Notes
2019.011.06.2018290 MBDownload 2019.0 (Build 319)Release Notes

2018

System Requirements | Hardware
  • I​​​​ntel® Pentium® 4 or better 64-bit processor​
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
versionDateFile sizeLatest UpdatesRelease Notes
2018.008.09.2018250 MBDownload 2018.0 (Build 286)Release Notes
2018.005.03.2018250 MBDownload 2018.0 (Build 278)Release Notes
2018.001.25.2018249 MBDownload 2018.0 (Build 263)Release Notes
2018.012.05.2017249 MBDownload 2018.0 (Build 239)Release Notes

Our mac OS solution, Canvas X Draw delivers an unmatched level of functionality in a single, powerful application developed to sit at the heart of illustration and documentation workflows.

Supported File Formats

Canvas X Draw can import a wide range of file formats. View them all here.

System Requirements | Hardware
  • I​​​​ntel® processor​ with 64-bit support
  • 8 GB RAM installed (16 GB RAM recommended)
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • macOS Catalina (10.15)
  • macOS Mojave (10.14)
Available Downloads
versionDateFile sizeLatest UpdatesEULARelease Notes
7.0.2306.25.2020225 MBDownload 7.0.23 (build 7023)X Draw EULARelease Notes

6

Supported File Formats

Canvas X Draw can import a wide range of file formats. View them all here.

System Requirements | Hardware
  • I​​​​ntel® processor​ with 64-bit support
  • 8 GB RAM installed (16 GB RAM recommended)
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • macOS Catalina (10.15)
  • macOS Mojave (10.14)
  • macOS High Sierra (10.13)
Available Downloads
versionDateFile sizeLatest UpdatesEULARelease Notes
6.0.301.28.2020235 MBDownload 6.0.3 (build 6084)Draw 6 EULARelease Notes
6.0.201.08.2020233 MBDownload 6.0.2 (build 6075)
6.0.110.22.2019359 MBDownload 6.0.1 (build 6054)
6.0.006.26.2019229 MBDownload 6.0.0 (build 6033)

5

System Requirements | Hardware
  • I​​​​ntel® processor​ with 64-bit support
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • macOS Mojave (10.14)
  • macOS High Sierra (10.13)
  • macOS Sierra (10.12)
Available Downloads
versionDateFile sizeLatest UpdatesRelease Notes
5.0.201.30.2019210 MBDownload 5.0.2 (build 51)Release Notes
5.0.111.06.2018278 MBDownload 5.0.1 (build 37)Release Notes
5.0.007.18.2018262 MBDownload 5.0.0 (build 28)Release Notes

03

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