canvas support

Welcome to the Canvas product support page.

Canvas offers formal support for customers on the current and two previous versions of all products. For queries relating to older versions of our products, please contact us directly.

submit a ticket

01

quick start

To activate your software, you will need a valid email address and an internet connection.

……

video tutorials

Video workshops to help you get started or learn new skills.

see videos

user forums

Connect with other Canvas users in our online forums.

visit forums

knowledge base

Search our system to get detailed information on the things we’re asked regularly.

search posts

02

product support

canvas x
canvas x3
canvas x geo
canvas x draw

Our core illustration platform, Canvas X delivers a dazzling array of functionality in a single, powerful application developed to sit at the heart of illustration and documentation workflows.

2020

Supported File Formats

Canvas X can import and access data in over 70 file formats. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM installed (16 GB recommended)
  • 4 GB free hard disk space (8 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
version Date File size Latest Updates EULA Release Notes
2020.440 04.05.2020 270.6 MB Download 2020.0 (Build 440) 2020 EULA Release Notes
2020.390 10.01.2020 297 MB Download 2020.0 (Build 390) 2020 EULA Release Notes

2019

System Requirements | Hardware
  • Intel® Pentium® 4 or better 64-bit processor
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7 SP2, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
version Date File size Latest Updates Release Notes
2019.0 02.14.2019 280 MB Download 2019.0 (Build 333) Release Notes
2019.0 11.06.2018 278 MB Download 2019.0 (Build 319) Release Notes

2018

System Requirements | Hardware
  • Intel® Pentium® 4 or better 64-bit processor
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
Available Downloads
version Date File size Latest Updates Release Notes
2018.0 08.09.2018 239 MB Download 2018.0 (Build 286) Release Notes
2018.0 05.03.2018 239 MB Download 2018.0 (Build 278) Release Notes
2018.0 01.25.2018 238MB Download 2018.0 (Build 263) Release Notes
2018.0 12.05.2017 238MB Download 2018.0 (Build 239) Release Notes

Tell 3D stories in 2D visual assets with powerful illustrations of 3D CAD models. Enjoy autonomous and efficient workflows.

2020

Supported File Formats

Canvas X3 can import and access data in over 90 File Formats, including files created in all leading 3D CAD packages. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM or more installed (16 GB RAM or more installed recommended)
  • 5 GB or more free hard disk space (SSD 10 GB or more recommended)
  • 16-bit color or higher (True Color recommended)
  • Dedicated graphic card recommended
  • 1280×1024 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7, Windows® 8, Windows® 8.1, Windows® 10 (all 64-bit OS)
  • DirectX11 or OpenGL2
Available Downloads
version Date File size Latest Updates EULA Release Notes
2020.440 04.05.2020 580.8 MB Download 2020.0 (Build 440) EULA Release Notes
2020.416 12.03.2020 775 MB Download 2020.0 (Build 416) EULA Release Notes

Make your geospatial data tell a story. Put actionable insights into the hands of key stakeholders, increasing productivity and enabling better informed decision making.

2020

Supported File Formats

Canvas X Geo can import and access data in over 70 file formats. View them all here.

System Requirements | Hardware
  • Intel® i3 or better 64-bit processor
  • 8 GB RAM installed (16 GB recommended)
  • 4 GB free hard disk space (8 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
version Date File size Latest Updates EULA Release Notes
2020.440 04.05.2020 282.1 MB Download 2020.0 (Build 440) 2020 EULA Release Notes
2020.390 10.01.2019 308 MB Download 2020.0 (Build 390) 2020 EULA Release Notes

2019

System Requirements | Hardware
  • I​​​​ntel® Pentium® 4 or better 64-bit processor​
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
version Date File size Latest Updates Release Notes
2019.0 02.14.2019 292 MB Download 2019.0 (Build 333) Release Notes
2019.0 11.06.2018 290 MB Download 2019.0 (Build 319) Release Notes

2018

System Requirements | Hardware
  • I​​​​ntel® Pentium® 4 or better 64-bit processor​
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 16-bit color or higher (True Color recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • Windows® 7​, Windows® 8, or Windows® 8.1, Windows® 10 (all 64-bit OS)​
Available Downloads
version Date File size Latest Updates Release Notes
2018.0 08.09.2018 250 MB Download 2018.0 (Build 286) Release Notes
2018.0 05.03.2018 250 MB Download 2018.0 (Build 278) Release Notes
2018.0 01.25.2018 249 MB Download 2018.0 (Build 263) Release Notes
2018.0 12.05.2017 249 MB Download 2018.0 (Build 239) Release Notes

Our mac OS solution, Canvas X Draw delivers an unmatched level of functionality in a single, powerful application developed to sit at the heart of illustration and documentation workflows.

6

Supported File Formats

Canvas X Draw can import a wide range of file formats. View them all here.

System Requirements | Hardware
  • I​​​​ntel® processor​ with 64-bit support
  • 8 GB RAM installed (16 GB RAM recommended)
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • macOS Catalina (10.15)
  • macOS Mojave (10.14)
  • macOS High Sierra (10.13)
Available Downloads
version Date File size Latest Updates EULA Release Notes
6.0.3 01.28.2020 235 MB Download 6.0.3 (build 6084) Draw 6 EULA Release Notes
6.0.2 01.08.2020 233 MB Download 6.0.2 (build 6075)
6.0.1 10.22.2019 359 MB Download 6.0.1 (build 6054)
6.0.0 06.26.2019 229 MB Download 6.0.0 (build 6033)

5

System Requirements | Hardware
  • I​​​​ntel® processor​ with 64-bit support
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • macOS Mojave (10.14)
  • macOS High Sierra (10.13)
  • macOS Sierra (10.12)
Available Downloads
version Date File size Latest Updates Release Notes
5.0.2 01.30.2019 210 MB Download 5.0.2 (build 51) Release Notes
5.0.1 11.06.2018 278 MB Download 5.0.1 (build 37) Release Notes
5.0.0 07.18.2018 262 MB Download 5.0.0 (build 28) Release Notes

4

System Requirements | Hardware
  • I​​​​ntel® Pentium® 4 or better 64-bit processor​
  • 4 GB RAM installed
  • 2 GB free hard disk space (4 GB recommended)
  • 1024×768 or higher screen resolution recommended​
System Requirements | Software
  • OS X El Capitan (10.11), macOS Sierra (10.12) and macOS High Sierra (10.13)
Available Downloads
version Date File size Latest Updates Release Notes
4.0.2 02.21.2018 264 MB Download 4.0.2 (build 60) Release Notes
4.0.1 09.12.2017 258 MB Download 4.0.1 (build 39) Release Notes
4.0.0 06.22.2017 256 MB Download 4.0.0 (build 28) Release Notes

03

contact us