FAQs

privacy

auto-renew information

customer care

download information

order information

What is your privacy policy?

Will my subscription automatically renew?

How do I cancel my auto-renewing license?

Why do I need to accept cookies?

How do I setup my browser to accept cookies?

How can I get technical support for my product?

How do I get my license code(s) after purchase?

I've downloaded the software - how do I find the installer?

How do I re-download software I've purchased?

What if my license code doesn't work?

How do I re-install software I purchased as a download?

How do I download the software?

What will happen when I download?

What happens after I download?

How do online purchases work?

What payment methods do you accept?

How do I start a new order?

Can I order by phone?

Why is it not accepting my bank card?

Should I put spaces or dashes in my credit card number?

What address should I enter on the billing page?

How can I get a copy of my invoice?

Do I have to pay sales tax?

How will the charge appear on my bank or credit card statement?

When will my bank card be charged?