With interactive Customer Assembly instructions created and accessed using Canvas Envision, you can increase customer satisfaction by delivering a customer experience of unbeatable accuracy and ease of use. Give customers the ability to interact with models of your product so they can control the speed and extent of their learning and understanding.
Add precise 2D drawings, photos, and animations that turn your assembly instructions into a customer experience that improves satisfaction, reduces complaints and calls to support, improves reviews and NPS, and cuts your costs.
Envision is easy for anyone to use to create, share, and access rich interactive content. Check out the videos below – and access the interactive document here.
Increase customer satisfaction
The faster and better your customers are able to complete assembly or fitting processes, the happier they will be. Interactive digital instructions in Envision can be accessed in any browser on any device and puts the customer in complete control. 4
Illustrate processes with complete accuracy
It’s time to say goodbye to paper instructions that only show flat images. Interactive models and easy to create animations allow you to show important processes with a whole new level of clarity and accuracy
Full interactivity for maximum clarity
Embed your 3D models in Envision documents to allow a fully interactive online viewing experience, that allows teams to rotate, pan, explode, isolate, and more.
Track document access and usage
Envision allows you to track access and usage of your assembly instructions, showing where and when your customers are engaging with your product.
New customer touch points
Interactive digital instructions give you a new point of customer engagement. Deliver offers, promote additional products and services, bring customers back to your website or other digital assets at the point of highest engagement.
See how easy it is to create this document using the Canvas Envision Creator Application
You can share the documents you’re working on with colleagues and team members wherever they’re located. They can interact, mark-up, feed-back, clarify, and sign off. Perfect for working in distributed teams, for checking product details with your engineering team and for clearing the finished document with sales and business development teams.
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