glossary of terms
Maintenance, Repair, and Overhaul (MRO)
Ultimately, better MRO documentation can reduce the downtime of products in the field. However, in many instances, particularly in defense manufacturing, payments aren't received until the user/MRO documentation is provided. This means that from a sales perspective, there is a critical need for timely completion. Moreover, the document must be error-free and easy to understand as it influences a full spectrum of service activities, including routine maintenance operations, repairs, and activities that modernize, restore, or rebuild assets.
Interactive digital work instructions optimize the efficiency and efficacy of MRO delivery to original equipment manufacturers (OEM) and further benefit the owners and operators by maximizing availability and reliability and minimal reworks.
A rework is classified as any equipment that fails within 60 days or less after a repair work order's completion. Although some rework can be expected among new hires, the same mistakes needn't be repeated. Interactive digital work instructions democratize the learning curve and lower the mistake rate among new hires, leading to more efficient overall maintenance and lower chances of unplanned downtime or production disruptions that put your revenue at risk.